1. Returns
- Eligibility for Return:
We accept returns for items purchased from our store within 15 days of receiving your order. Products must be in their original condition, unused, and with all tags and packaging intact.
- Non-Returnable Items:
Some items cannot be returned due to health and safety reasons or other restrictions. These include:- e.g., perishable goods, custom products, opened electronics, etc.
2. Return Process
- How to Initiate a Return:
To return an item, please contact us at admin@normativeus.com with your order number and reason for return. We will provide you with instructions on how to proceed.
- Return Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or we made an error.
- Packaging for Returns:
Please ensure the item is securely packaged for return to avoid damage during transit. We recommend using a tractable shipping service.
3. Refunds
- Processing Time:
Once we receive your returned item, we will process your refund within 5 business days. Refunds will be issued to the original payment method.
- Refunds for Damaged or Defective Items:
If your item is damaged or defective, please contact us within 3 days of receiving your order. We will offer a full refund or send a replacement at no additional cost to you.
4. Exchanges
- Exchanges for Size or Color:
We offer exchanges for items of different sizes or colors, depending on availability. Please contact us within 3 days of receiving your item to initiate an exchange.
- Exchange Process:
If you wish to exchange an item, please follow the same steps as for returns, and once we receive your returned item, we’ll send the new item out to you.
5. Contact Information
If you have any questions about your return, refund, or exchange, feel free to contact us:
- Email: admin@normativeus.com